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Help, information and support

>>>  For help, information or support please contact the Healthy Weight For Life team on:

         Phone: 1800 226 180 (free call)
         Email: hwfl@hwfl.com.au

>>>  We will do our best to respond to your e-mail enquiry by the next working day (Sydney Australia)

>>>  For medical emergencies please seek immediate assistance from your doctor, hospital or call
         an ambulance


Help, information and support

KicStart™ - serving suggestions and tips

Shift Work

Strategies to avoid hunger and boredom

Precautions & Contraindications

Suitability in Diabetes

Constipation & Other Potential Side Effects

Allergies / Intolerances

Skipping Meals

Sweet Cravings



Antibiotics and Other Medication Queries

Why is there so much food in the lunchbox?

Why has my weight loss slowed or stopped?

Healthy Mind

Goal Setting

Mastering Motivation

Problem solving skills

Relax your mind


Free Foods

Making the most of my Medication

Lactose intolerance (bloating, wind pain, diarrhoea)

HWFL Phase 4 - University of Sydney Evaluation

Additional Help, Information, Support

For additional help, information or support please don't hesitate to contact the Healthy Weight For Life team at any time on

Phone: 1800 226 180 (free call)
Email:  hwfl@hwfl.com.au
Web:   http://diabetes.hwfl.com.au

Complaints or Concerns

The Type 2 Diabetes Healthy Weight For Life program is run by Prima Health Solutions Pty Ltd (Prima) for and on behalf of participating health insurance funds.

If you have a complaint or concern about any aspect of the Program please don't hesitate to contact Luke Lawler, Prima CEO and Scientific Director directly, on

Phone: 1800 226 180 (free call)
Email: luke@primahealth.com.au

About Prima Health Solutions

PRIMA is a quality certified health care organisation (AS/NZS ISO 9001:2015) that is dedicated to the research, development and remote delivery of specialised obesity related chronic disease management and prevention products and programs.

The PRIMA products and services include KicStart™ VLCD, the Osteoarthritis Healthy Weight for Life program, the Type 2 Diabetes and Heart Healthy Weight for Life™ programs.